Suggestions, Comments and Complaints

We constantly strive to give you the best possible care and attention. If you have any complaints, compliments or suggestions concerning the practice or your care please tell us. Comments, complaints and suggestions are a good way for us to learn about how to improve our service.

Your comments are essential to ensure that we give you the best possible care. We have a practice complaints procedure, please complete our online form, or ask in Reception.

Your comments will be treated in confidence and will not put your care at risk. If you are unsure whether you want to make a complaint but you would still like to resolve an issue, you can call the Community Patient Advice and Liaison Service (PALS) on 08000 193 282. This service can help you with advice, information and support.