We make every effort to give the best service and care to all our patients. We are grateful when people take the time to let us know when things have gone well or if there is something we can improve so please use the links below to let us know how we are doing as a practice!
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01242 513 975
We always welcome feedback and all comments are reviewed regularly by our practice manager.
Complaints procedure
We also recognise that we don’t always get thing right. Most problems can be solved quickly and easily often at the time they arise and with the person concerned so please do talk to any member of the team if you are unhappy.
If the issue cannot be sorted directly this way, please use the methods below to get in contact with us
- fill out a feedback form
- phone us on 01242 513 975
We will always:
- acknowledge your complaint and investigate it
- keep you informed of progress and the outcome
- treat you fairly, politely and with respect throughout the process
- ensure your care and treatment will not be affected as a result of your complaint
- give you the opportunity to discuss the complaint with the practice manager
- take appropriate action following your complaint
If you are unsure whether you want to make a complaint but you would still like to resolve an issue, you can call the Community Patient Advice and Liaison Service (PALS) on 08000 193 282. for information and support.
We aim to resolve all complaints quickly and appropriately but if you are still not satisfied after following our complaints process, you may raise the issue with the Parliamentary and Health Service Ombudsman .
